We endeavor to provide a pleasant and zero-hassle shopping experience for you. All our policies and terms of use are crafted to ensure ease of purchase and support. We request you to thoroughly review them and make informed purchases.
We at KURTIVEDA, understand the importance of delivering your products timely and safely. Therefore, we partner with some of the most reputed Indian and international courier partners such as Bluedart, Delhivery, DHL, Aramex, etc., to ensure seamless delivery of all orders.
DOMESTIC SHIPPING
Charges: KURTIVEDA offers FREE SHIPPING ACROSS INDIA for all orders. We Only Accept Prepaid Orders.
Timelines: As all our outfits are handcrafted, it takes us 15-20 working days from the date of order placement to dispatch domestic
There may be an extra 10-15 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call.
Receiving Order Guidelines: As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.
Process: Once you have placed an order on our website, our system puts your order into the process. Once the order is processed and your outfit(s) is out from the manufacturing unit, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner's official website using the tracking number.
PAYMENT POLICY
Prepaid Orders & cancellaton:At KURTIVEDA, We only Accept Prepaid Orders at the Moment, We do not provide any cancellation on products once sold. However, we do provide an exchange for your order if it matches with our exchange policy guidelines. To Learn more, please read our Exchange Policy.
Payment Options:We have multiple payment options available for you to choose from - major debit & credit cards, net banking options, recognized eWallets and UPI.
KurtiVeda